Last Updated: 30th July 2024
Welcome to gtservicesqa.com (the “Website”). This Refunds and Returns Policy outlines the conditions under which you can request a refund or return for services provided by Grand Target Services. We aim to provide clear guidelines to ensure transparency and fairness.
1. General Policy
Grand Target Services provides visa and professional services for Qatar residents. Due to the nature of our services, we have specific conditions under which refunds or returns are applicable.
2. Eligibility for Refunds and Returns
Refunds and returns are only applicable under the following conditions:
- Service Not Delivered: If we fail to deliver the service as agreed upon.
- Service Errors: If there is a significant error or issue in the service provided that cannot be rectified.
- Cancellations: If you cancel the service before any processing has begun.
3. Non-Refundable Services
The following conditions are not eligible for refunds:
- Services that have been fully completed and delivered.
- Cancellations after the service has commenced or been partially completed.
- Changes in personal circumstances or decisions after the service has started.
4. Process for Initiating a Return or Refund
To initiate a return or refund, please follow these steps:
- Contact Customer Support: Email us at ahmed969@live.com with your order details and reason for the return or refund request.
- Evaluation: Our team will review your request and determine eligibility based on our policy.
- Approval: If approved, we will notify you via email and process the refund or return.
5. Timeframes
- Refund Requests: Refund requests must be submitted within 7 days of the service delivery date.
- Processing Time: Approved refunds will be processed within 14 business days from the date of approval.
- Refund Method: Refunds will be issued using the original payment method.
6. Fees and Costs
- Processing Fees: Any non-refundable processing fees incurred during the transaction will be deducted from the refund amount.
- Service Fees: For services that have commenced but are not fully completed, partial refunds may be issued after deducting applicable service fees.
7. Specific Product Requirements
Due to the personalized nature of visa and professional services, returns are only applicable to non-tangible service-related issues. Physical product returns are not applicable as we do not offer tangible goods.
8. Contact Information
For any questions or concerns regarding our Refunds and Returns Policy, please contact us:
- By email: ahmed969@live.com
- By mail: Grand Target Services, Oqba Bin Nafie, Old Al Airport, Doha, Qatar
By using our services, you acknowledge that you have read, understood, and agree to this Refunds and Returns Policy. If you do not agree with this policy, please do not use our services.
Thank you for choosing Grand Target Services. We value your satisfaction and aim to provide the best possible service experience.